ESSENTIAL DUTIES & RESPONSIBILITIES:
As the Systems Engineering leader of the APAC team, ensure that Systems Engineers are successfully partnering with the sales team to provide support and assistance with the achievement of sales objectives and customer satisfaction (pre & post sales) for designated accounts across the APAC region.
Work remotely to build and manage a technical team to advance the company’s status as a leading provider of ultra-broadband software-centric solutions that transform networks from the edge to the core; including, CCAP, DAA, PON, vBNG, Small Cells (end‑to‑end mobile access solutions support 4G and 5G cellular as well as Wi‑Fi, LTE‑A, eFemto and similar platform, Ultra-Broadband Axyom Virtual Software Platform, SeGW (security gateway), HNB-GW (Home Node B Gateway) and HeNB-GW (Home eNode B Gateway) solutions; H(e)MS (Home Node B / Home eNode B Management System); ePDG; WAG (Wi‑Fi Access Gateway); EPC and 5G technological solutions.
Coach System Engineers to ensure that they are successful in performing their essential duties and responsibilities.
Technical ownership of the assigned end user account(s), partners including solution positioning, proposals, presentations, installation and maintenance & troubleshooting of company products.
Support APAC Sales and Systems Engineering on strategic technical activities within the region.
Develop and present relevant product, solution value and solution differentiation to customers and prospects, including their senior management and members of their technical staff.
Manage the qualifying evaluation process of our products and solutions at end user locations from beginning to end, and support partners in doing the same for their customers and prospects.
Respond to technical inquiries from prospects, customers, partners and sales colleagues.
Responsible for managing the installation of product at customer sites, training and continued customer support with the assistance of the corporate HQ support team.
Provide timely and effective feedback to management and other members of the account team regarding account status, product issues, and possible improvements in company products and approach.
Assist company sales and partner sales and systems engineers during trials, product installations and upgrades.
Provide support in answering RFI’s and RFP’s.
Build and maintain a technical relationship with the customer as a trusted advisor and subject matter expert.
Lead and oversee the technical communication to and from our Engineering and Product Management colleagues in the US Headquarters.
Support and advance the company’s quality efforts and procedures for continuous improvement.
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